Benchmarking - External Cost of Quality - 2023 - 07-12

Please enter your data for the External Cost of Quality figures for July - December 2023.

Metrics:

Reject Rate: Cartons rejected per million (pre-sort)

Defect Rate: Cartons rejected per million (post-sort or rework)

Number of Customer Complaints ÷ Total Jobs (factory orders)

Claim Dollars ÷ Total Sales Dollars

Fields marked with an * are required.

First Name *

Last Name *

Organization

Reject Rate: Cartons rejected per million (pre-sort) *

These are cartons that your buyer returned to you with a complaint before you reviewed the materials.

Defect Rate: Cartons rejected per million (post-sort or rework) *

The number of cartons reviewed and confirmed problems were found.

Number of customer complaints divided by total orders (jobs) *

The calculation of customer complaints (multiple complaints for a single run can be counted as one complaint) divided by the total number of orders or jobs performed.

It will be a very small number.

Claim dollars divided by total sales dollars *

Calculate your claim dollars and divide it by your total sales dollars. It will be a very small number.

Please verify that you have checked the “I'm not a robot” checkbox.